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For small businesses, social CRM all about relationships 1 Sep 2010 at 2:19pm
In 2008, software company Providence, RI-based BatchBlue released its BatchBook social CRM platform, which aims to help small businesses -- half of its clients have 10 employees or less -- cultivate relationships with their customers through social media. Pamela O'Hara, co-founder and president of BatchBlue, recently discussed social CRM with DMNews.

Salesforce.com integrates CRM, collaboration in contact-data service 1 Sep 2010 at 9:11am
Salesforce.com rolled out a new service on Wednesday that integrates business-contact information with its own CRM (customer relationship management) application and Chatter collaboration software .

Mobile CRM App Helps Construction Firm Diversify Its Business 2 Sep 2010 at 6:46am
VCC, a nationwide retail construction company, finds that giving project managers smartphone access to customer data is a big boost in attracting new business.

Comment: The hype is over 2 Sep 2010 at 1:38pm
The H Open: "The "best open source software for business" list contains almost exclusively well-known contributors. Is there no more new open source?"

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